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Bramble Webs is located
in
North Bersted Bognor Regis West Sussex.
The Domain Name and Website is owned by Pierre Everett, the
Webmaster.
and is used for web site development and testing.
MY
LATEST BLOG.
Are You Having problems with
Roof
Angel or Roof Angel Coatings?
They may well be a very reputable company, however
I am regrettably beginning to have some serious doubts.
I recently placed an order with Roof Angel,
paid my deposit by "credit card" on the understanding that I was able to
cancel within 7 Days, should I feel it necessary for any reason, and receive
a full refund.
A cooling off period, is a legal requirement,
to give the customer time to consider more carefully and make whatever
enquiries required to seek any relevant advice needed, to confirm or
otherwise the claims made for the product or services etc.
Having made the decision to cancel, I phoned and
returned the necessary documentation to Roof Angel within 3 days by
registered post, which I have proof was received the following day at their
Head Office Address.
I have since had discussions with the
Marketing Manager Mr Charlie Oxley and Mr Simon Regan who I am led to
believe is the owner of Roof Angel. They assured me a credit had been
arranged, and they did not understand why I had not received the promise
return of monies back to my credit card.
I have to say that all conversations have
been very pleasant and at no time have there been any refusal to accept
cancellation or return my deposit. They have said that arrangement had been
made for the return via the credit card system, that this may take up
to 4 or 5 days. All this is quite acceptable, however it is now more than two
weeks and my bank has not received the promised credit and can find no trace
of it within the system at the time of publishing this page.
(date appears at the foot of this webpage)
This has left me with the difficult decision
at this time, after a discussions with Trading Standards I have been advised to instruct my Credit Card
Company to take action to recover the payment. However if Roof Angel take
immediate action to correct the error I will update this page accordingly.
Data for the search engines will also be up dated to show settlement
received. Seven days latter or sooner if requested this will all be removed from public view, and
the page deleted from my web space.
I really hoped all this will not be
necessary and that by now Roof Angel had proved to me that they were a
reputable company that stood by their word, and complied with the terms and conditions
of their sale agreement.
Some tangible proof that the error was due to
Streamline, the card company that they use to process their transactions
would ease the situation somewhat. However I as far as I am concerned they
still have my £665.00, and there seems to be no signs of it being returned.
This can only lead me to think "Dodgy Traders"! Such a shame as the product
may, as they claim it to be, the best on the market. However if they cannot
return the deposit, will the 10 year warranty
be any better?
I can only conclude at this time that I made the right
decision to cancel. 28/8/2009
It is now the 5th September, My bank
informed me on Tuesday 1st September that Mr Regan had assured them that the
credit had been actioned and that they were going to drop the refund Slip
issue by the Streamline machine into me early in the week. It is now
Saturday, there has been no refund or visit from any Roof Angel staff, so
the promised Slip showing the details of the transaction is still not
available.
It would appear, that the companies word
cannot be relied upon. By the middle of next week they will have had my
money for a month and it would seem that there is no intention of complying
with the regulations at all. A case off 'Buyer Beware'
maybe.
12/9/2009 I still have no refund and my
phone calls are not answered.
So lets bring this saga up to date, I
still have not received any communications form Roof Angel. So the promised
Visa terminal receipt for my money, or the refund. My Bankers started action
to reclaim the payment but a period of 30 days was required before this
could take place. I was informed of this action was to be taken on the 2nd
September.
I check my accounts on line at regular
intervals and on the on the 5th October. my account was credited with a full refund.
This was followed by a letter from the Bank confirming that they had taken
action and Streamline the card terminal company used by Roof Angel, had made
the refund, under the terms and conditions available to protect the consumer
However Roof Angel now have a right to
challenge this action and have 60 days in which to make a counter claim.
Therefore at this point in time it seems likely the matter is settled. Only
time will tell, we shall see.
May be I can
now consider the matter closed. However I consider Simon Regan and Roof Angel's
lack of interest "may be" indicative of the methods by which they trade.
Although this maybe a one off, and the
company and product could both be reliable, from my experience over this
transaction I am left feeling that, I must repeat my previous
comment.
A case of 'Buyer Beware'
Maybe?
This page last updated
22/10/2009 15:30
Any comments may be sent to:-
myblog@bramblwebs.co.uk
Below is a screen grab of Roof Angels
web site which may be visited by click
this link
www.roofangelcoatings.co.uk
This will open in a new window
Images remain © of the owner Roof Angel Ltd
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